When Access Depends on Local Law
This page explains how we handle legal requests tied to your account, your device, and any payment reference linked to DANA, OVO, GoPay, or QRIS. Access depends on local law and is available only where local law permits, so we do not push an account forward
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if your region is not allowed. Where access is permitted, we keep registration details, login history, and request logs only for the period needed to answer the case, settle disputes, and meet the rules that apply to your account. If the law or our routing changes,
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we update the flow instead of leaving old wording in place. You can ask us to review, update, or close data tied to your account by sending the email on file and the matching wallet reference, and we will reply in the same thread.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.